Refund policy

If you buy a Product online from us, you have a legal right to cancel your Contract and receive a full refund based from the date on which the Contract starts (the day we receive your payment and you sign the order confirmation, whichever comes last) until 14 days after you receive your item (the relevant period). This means that during this relevant period you can change your mind about the Products without giving any reasons. This cancellation period will expire after 14 days from the Products being delivered to you or the recipient. Please note, this cancellation right does not apply to Products purchased on-site, or bespoke/customised Products. If you change your mind or decide for any other reason that you do not want to receive or keep a product, you must email a member of our Sales Team within the specified cancellation period. You must take reasonable care of the Products at all times and the Products must remain in their original condition. Please note, we cannot offer exchange or refunds on sale items, or Products that have been customised/personalised to your requirements (customised watches, ring resizing, engraving etc).

Once we have agreed to cancel the order/purchase (in line with 13.1) you must return any Products to us along with all paperwork, manuals, boxes, links and warranties. Postage and packaging of the Products back to us is your responsibility, and we recommend that you insure all items for their full value. We will not be responsible for any damage or loss of Products in transit back to us. All Products must be packed appropriately to prevent damage.

Returned Products will be inspected by our servicing team before any refund is made to you. Deductions will be made for any damage to the Products due to unnecessary handling, and charges will apply for any subsequent work that is necessary to return the Products to their original condition. Deductions will also be made if packaging has been opened or damaged, or if any factory seals or stickers have been removed/damaged.

If the paperwork is found to be missing or damaged, we will make a deduction from your refund amount in line with the amount that the damage/loss has devalued the Products, or a max of 25%

Products must be returned to us no later than 7 days after we agree to a cancellation of your Contract. If you do not return the Products to us within a 7 day period, we reserve the right to void the cancellation policy.

Any refunds related to purchases made using American Express will be subject to a 2.5% deduction fee if the item is returned.

Provided that the conditions of this Clause are met, we will refund you either in full or with the necessary deductions within 14days of receiving the Products back to us. We will refund you in the same manner that the original payment was made, unless agreed otherwise.